Live Nation has launched a new website to help ticket holders receive full refunds on shows that have been canceled or postponed due to the coronavirus pandemic.
LiveNationEntertainment.com/TicketRelief features full explanations on Live Nation’s ticket refund policy stating, “Ticket holders will automatically receive a refund for canceled events.” If your event is postponed, “Tickets will automatically be valid for the new date, unless you opt for a refund within 30 days of the new show date being announced. Notification emails to ticket holders will begin May 1. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced. If 60 days has passed since a show was postponed and no rescheduled dates have been announced, the 30-day window for refunds will open at that time.”
Live Nation is also offering ticket holders refunds in credit for future ticket purchases, but they’re sweetening the deal by crediting ticket holders with 150% of their purchase, including fees. (Example: A $200 ticket purchase would receive a $300 credit for a future ticket purchase.) On top of that, if ticket holders opt to receive credit, Live Nation will donate an equal amount of tickets from your original purchase to their Hero Nation program that donates tickets to various frontline workers.
Many ticket outlets made news recently over the change to their refund policy, which only allowed for ticket holders to receive a refund on their tickets if their show was canceled, not postponed. Live Nation and AEG have changed their policy to allow for ticket holders to obtain a full refund within 30 days of their event being announced as canceled.